This policy details the ways that we protect your data privacy. Before you proceed to use our website or take out a policy with us, it's important that you read and digest the information laid out in this policy. Thank you for choosing Appliance Sure.
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Last updated - 23/12/2022
This policy explains how Appliance Sure Ltd (company number 12117358) ("Controller") collects and uses your personal information.
We are the data controller with conduct of your personal information.
Our Data Protection Officer (DPO) is Luke Mantoura.
You can contact us by post to: 2nd Floor, Melrose House, 42 Dingwall Road, Croydon, CR0 2NE.
The following table explains how we use your personal information in our business. Different sections apply depending on your relationship to us. Please read each section carefully as more than one section may apply to how we use your information.
|Situation||Types of information||Purpose and lawful basis for processing|
|Website visitors, customers, suppliers (including their staff)|
|You send us an enquiry regarding our products/services||Name, contact information, details of your enquiry.||We have a legitimate interest in responding to your enquiry.
We process your information to carry out pre-contractual steps relating to a potential contract between us.
We have a legitimate interest in keeping a record of your request as well as our response. This helps us efficiently operate our business.
|We send you marketing communications regarding our products and services.||Name, contact information, marketing preferences.||We have a legitimate interest in sending you updates about similar goods/services to those which you have bought (or negotiated to buy) from us.|
|You purchase goods or services from us.||Name, contact information, job title, payment details, details of the goods/services purchased.||If the contract is with you, the processing is necessary for us to perform our obligations under the contract.
We have a legitimate interest in keeping a record of the contract between us for the administration of our business and to address any disputes which may arise between us.
|You or your organisation supplies goods or services to us.||Name, contact information, job title, payment details, details of the goods/services supplied.||If the contract is with you, the processing is necessary for us to perform our obligations under the contract.
If the contract is with your organisation then we have a legitimate interest in processing your personal information for the purpose of managing the contractual relationship between your organisation and us.
We have a legitimate interest in keeping a record of the contract between us (or your organisation and us) for the administration of our business and to address any disputes which may arise between us.
|We send you marketing communications regarding our products and services.||Name, age, contact information, marketing preferences, recordings of phone calls, details regarding how consent and details were obtained.||We send you marketing communications based on your consent which may have been provided to one of our data brokers.
If we send you marketing on this basis, you will be sent a welcome pack via email or post which gives you the option to unsubscribe.
We only keep your information for so long as is reasonably necessary. Generally speaking, we keep your personal information for the following periods of time:
where you have been placed on our suppression list, we will delete your information within [x years] of being placed on the suppression list.
We share your personal information with third parties only where we are required to do so to comply with the law, to protect our rights, to perform our contractual obligations or to efficiently operate our business. In order to achieve these purposes, we share your data with the following people or group of people:
If the recipient of your information is based outside of the UK and is not based in a country which offers equivalent protections for personal data then your data will be safeguarded by an international data transfer agreement which each party will sign.
Under UK data protection law you have the following rights:
You have the general right to complain to us in the first instance if you are not happy with how we are processing your personal information. If you are not satisfied by our response then you can complain to the Information Commissioner's Office (ICO) via www.ico.org.uk.
Under UK data protection law you can exercise your right of access by making a written request to receive copies of some of the information we hold on you. You must send us proof of your identity, or proof of authority if making the request on behalf of someone else, before we can supply the information to you. Requests should be sent to us using the contact details set out at the start of this policy.
You do not need to pay a fee to exercise this right unless you are requesting copies of documents you already possess, in which case we may charge our reasonable administrative costs. We are also allowed to charge you for our reasonable administrative costs in collating and providing you with details of the requested information which we hold about you if your request is clearly unfounded or excessive. In very limited circumstances, we are entitled to refuse to comply with your request if it is particularly onerous.
In certain circumstances, you are entitled to receive the information in a structured, commonly used and machine-readable form.
This notice was last updated on 17 October 2022. Any material changes we may make to our privacy notice in the future will be uploaded to our website and if the change is significant then we will tell you about it by email.