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Submit a complaint

We're sorry that you're not happy. We'd love to help you out and resolve your issue, please follow the instructions below to begin the complaints process.

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Complaints form - Step 1 / 5

Are you a customer?

Step 1

Fill in the form on this page following the instructions. You will receive email confirmation of our receipt of this.

Step 2

We'll work on resolving your issue, we may call you to further investigate.

Step 3

Within 56 days you'll receive our final decision on your complaint. If it takes us longer than 56 days or you're still not happy you have the right to take the complaint further. Read our complaints policy for more details.

When things go wrong, we'll be there for you.

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