We're sorry to hear that you'd like to cancel your policy that you have with us. Before you go, please make sure that you've read our cancellation policy to avoid any doubts.
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Last updated - 19/10/2022
A cancellation is where a customer has requested to cancel their policy and when this has been approved by Appliance Sure Ltd.
If you would like to request the cancellation of your policy you can do so one of the following methods:
Online: Click here to visit complaints
Call us: 0203 953 6001
Email us: firstname.lastname@example.org
Write to us (post to include cancellation form on your terms and conditions)
Appliance Sure Ltd
2nd Floor Melrose House
42 Dingwall Road
If during the contractual year of which your policy is currently in, you have utilised the services outlined within the terms and conditions, your cancellation request will be rejected and you will remain liable for any payments that are due within the contractual year. You may at this stage inform us that you do not wish to renew your policy, whereupon upon completion of the contractual year, we will cancel and not renew your policy.
If during the contractual year of which your policy is currently in, you have not utilised the services outlined within the terms and conditions, your cancellation request will be approved subject to the terms and conditions.
Appliance Sure Ltd will inform you of your cancellation request approval or rejection within 2 working days from receiving your cancellation request.
By requesting cancellation you agree to:
We will only accept a cancellation request from the named person associated with the policy. Request of cancellation from anyone other than the named policy holder will be automatically rejected, unless:
Citizens Advice Bureau offers an impartial advice service that is free to use. If you are dissatisfied with any outcomes from your cancellation request and or would like to seek free advice on services Appliance Sure has provided to you before and or after requesting a cancellation, you can refer the matter to the Citizens Advice Bureau. The contact details for Citizens Advice Bureau are:
Citizens Advice Bureau
3rd Floor North
Registered charity number: 279057
Nothing aforementioned within this Complaints Policy will supersede and or contradict Appliance Sure’s: